FAQs

COVID-19 Coronavirus FAQs

Exposure/Close Contact Scenarios?

Why Are We Still Accepting Patients?

Why Are We Allowing Visitors?

Is Ibuprofen Safe To Use?

Can I decorate my surgical mask?

Yes, as long as you practice hand hygiene and don’t alter the integrity of the mask.

Do I have to wear a mask when I sit at my desk?

You should wear your mask if you:

You can take off your mask if you work at your own workspace, with your own computer, and if you sit further than six feet away from other people.

Can I wear a homemade mask on the unit?

No. If you provide direct patient care, you should wear a surgical mask. Families and non-direct patient care may wear a homemade mask anywhere in the hospital. They should only change if they provide direct patient care.

Where should I store my mask if I am supposed to reuse it?

Please take a brown paper bag from reception when you come in for your shift. You may put your mask in there to reuse it. See the instructions on how to reuse using the brown paper bag online.

Are all of the soap and hand sanitizer dispensers being cleaned daily as part of the overall cleaning?

Yes, our high touch surface cleaners wipe off dispensers during their shifts. Please know, when you use hand sanitizer correctly, you’re washing away any germs you may have had contact with, including those on dispensers.

Why do you keep admitting new patients when they or their visitors could bring covid-19 into the Hospital and the incubation period is up to 14 days?

We will continue our mission of caring for kids throughout this pandemic. Every patient is screened before admission, and every visitor is actively screened (with a thermometer) before entering the hospital.

I work at another hospital and care for COVID-19 positive patients. Can I still work my shift here at Ranken Jordan?

Please contact Infection Prevention who will assess the situation.

I was wondering if staff will be getting N95 masks? I am seeing throughout facilities, as well as first responders, with active COVID19 patients that this is what is being used to protect employees. If we have an N95 mask will we be allowed to bring those to RJ for personal use?

The recommendations by the CDC are fluid in order to manage the shortage of personal protective equipment (PPE). If Ranken Jordan has a positive COVID-19 patient, that patient would be transferred out to another facility for care. We have N95s for the initial care until the patient is transferred out. As we continue to care for our kids who are not COVID-19 positive, we have implemented universal masking, using the blue surgical masks.

Does it matter which side is out on my surgical mask?

The blue side is the outside of the mask. The white side goes against your face.

The gloves our employees wear are substandard and don’t meet traditional hospitals. Why?

The exam gloves that Ranken Jordan uses meets ASTM standards (American Standard Testing Materials).  Our gloves that are tested by ASTM are approved by the CDC. Check out the website below for more information.

 

https://www.astm.org/COVID-19/

https://www.cdc.gov/coronavirus/2019-ncov/hcp/respirator-use-faq.html#gloves

When will Ranken Jordan stop allowing visitors to limit exposure?

Nearly all visitors have been restricted already. Only essential staff is allowed into the hospital and a small number of designated visitors/family members who are essential to the care for our patients. Every single person who comes into our hospital is actively screened.

How do I clean my mousepad at work?

You probably don’t need your mousepad at all. Test your mouse on a surface (not the mousepad), and if it works, return your mousepad to IT who will dispose of it or clean it properly. If you still need a mousepad, please check with IT for a clean one. In the meantime, please remember to clean your mouse, keyboard, and surfaces regularly. Cleaning stations have been set up around the hospital for easy access to cleaning supplies.

I am concerned about employees taking home the virus to Their loved ones or from home and bringing it to work. I heard a nurse today say that she was feeling sick so she took cold medicine and came to work.

All employees should be screening themselves and stay home if they are sick. We will begin actively screening everyone who comes into the hospital, including staff, Monday, March 23, at 06:00.

Will “shelter in place” mean that visitors will be banned for the time being to minimize exposure?

Hospitals are considered an exception, and authorities will allow travel to the hospital, even for visiting. We have limited people traffic into the building to only essential staff and visitors to minimize exposure.

My county issued a “shelter in place.” Does that mean I cannot come to work?

Healthcare workers are considered essential, and may travel to/from work. If you are assigned to a shift at Ranken Jordan, have your badge with you in case you are asked by authorities.

I live in Illinois, and they have issued a shelter-in-place. How can I get to work?

Healthcare workers are considered essential, and may travel to/from work. If you are assigned to a shift at Ranken Jordan, have your badge with you in case you are asked by authorities.

I have family members who traveled out of state and will come back home and stay with me. Should I return to work?

You may still return to work. Only those who have had direct contact should stay home. Direct contact is when there is physical contact between an infected person and a non-infected person or droplet spread.

Why are the staff not wearing masks when interacting with visitors since many people are a symptomatic for many days? I am very worried about carriers who do not get ruled out by the screening questions.

The CDC does not recommend masks at this time. All visitors are actively screened for symptoms upon arrival.

Will volunteers be allowed back in the building to clean high touch surfaces?

We are exploring all options at this time to ensure we have enough help across the hospital.

Should we limit non-essential foot traffic on the nursing units?

Some employees must walk through units, like the east unit, to get to their workspace. They are still allowed to do this.

My daughter goes to school in Illinois and needs to move out of her dorm in the next few days. My son will be helping her. She will come back and live with me. Will I need to quarantine after she gets back?

No. You do not need to quarantine or stay away from Ranken Jordan.

Can you define indirect contact?

Indirect contact is when there is no direct human-to-human contact.

Direct contact is when there is physical contact between an infected person and a non-infected person or droplet spread.

Here are some examples to help:

Does our insurance cover extra prescriptions?

If you are on Ranken Jordan Anthem BCBS Health Insurance plan, Anthem is relaxing prescription refill limits where permitted for members who wish to receive a 30-day supply of most maintenance medications early.

Does our insurance cover me if I get COVID-19?

If you are on Ranken Jordan Anthem BCBS Health Insurance plan and you were to need a COVID-19 test, you will be covered for the visit where you get the test with no out-of-pocket costs.

When will you begin actively screening employees?

We are researching how to do this now, and we will announce a date soon.

I work at another hospital, and I may care for suspected/confirmed COVID-19 cases there. Can I still work at Ranken Jordan?

Please contact your supervisor immediately before returning to Ranken Jordan.

I may have come into direct contact with a suspected/confirmed case of COVID-19. What should I do?

Please contact your supervisor immediately before returning to Ranken Jordan.

I may have come into indirect contact with a suspected/confirmed case of COVID-19. What should I do?

Please contact your supervisor immediately before returning to Ranken Jordan.

What if my CPR/CPI/PALS certification expires?

We understand that it may be difficult for employees to obtain current certifications for CPR/CPI/PALS at this time thru no fault of their own due to classes being cancelled.  Grace periods will be allowed and employees will not be taken off the schedule.

Is the Ranken Jordan Beyond Gala canceled?

The Gala has been postponed. A new date has not been determined yet.

Who is cleaning the time clock?

Use hand hygiene before and after you use the timeclock. The timeclock is on the facilities cleaning schedule.

Are you restricting pre-admission tours?

No. Pre-admission tours are allowed.

Are you restricting the number of visitors to our patients?

Yes, patients may have up to two designated visitors. Please see Social Work for more information.

I am not sure if my visitor is essential or not. Who can help me?

Please check with Infection Prevention or Human Resources to help you decide.

Who is on our Infection Prevention Team and how do I contact them if I have a question?

Dr. Duha Al-Zubeidi
​​​​​​​314-872-6590
Duha.Al-Zubeidi@rankenjordan.org   
Melanie Hubert, RN
314-872-6528
melanie.hubert@rankenjordan.org

Do we have an outbreak/pandemic disaster plan in place?

Yes.

What if I have specific questions about a process/policy as it relates to COVID-19 and infection prevention at Ranken Jordan?

Please contact the Infection Prevention Team.

What if I call in sick and have symptoms similar to COVID-19, do I need to see a doctor?

If you meet the criteria listed under our COVID-19 screening tool, we would encourage you to reach out to your health care professional.

What if one of our patients meets criteria and shows symptoms for possible COVID-19, will we continue care for the patient at Ranken Jordan?

If we suspect one of our patients might potentially have COVID-19 based on the screening criteria, we will immediately isolate the patient and activate the Outbreak Response Team to don PPE and care for the patient until we are able to transport them safely to local hospital for evaluation and care.

What is our policy on missed time from work due to illness and use of PTO/ESB?

Please see page 22-23 of Employee Handbook for PTO/ESB Full Policy.  For full time (.9-1.0 FTEs), employees must use 40 hours of PTO (or unpaid time if PTO balance is zero) before accessing ESB.  At Ranken Jordan’s discretion we may require a physician statement verifying illness/absence.

What is our current Absenteeism & Tardiness policy?

Please refer to our Absenteeism & Tardiness policy.  Note if you are sick for multiple days/shifts in a row, that counts as one absence.

If my child’s school is called off due to COVID-19, can I use PTO?

You will still need to follow your departments normal call in procedures, it will still count as an absence from work and you can use PTO.  HR will continue to closely monitor the STL region to determine if exceptions to our policies need to be made based on school closings and/or outbreaks within our community.

Will outpatients be canceled?

All outpatients and their visitors/families are actively screened for wellness, including the COVID-19 coronavirus. No appointments are being canceled at this time.

I heard there's a shortage of supplies. Does Ranken Jordan have what we need to stay protected?

Yes. We have the supplies we need to protect our employees and patients.

View Our Screening Guide

COVID-19 Questions?

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