Masking is MANDATORY for all employees and visitors.

COVID-19 Coronavirus FAQs

Q&A about the SarsCo-V2 Vaccine answered by the New England Journal of Medicine >

Does it matter when I received the Flu vaccine in relation to the COVID booster?

No, the timing of when you receive your annual Flu vaccine and when you might receive your COVID vaccine or booster vaccine does not matter.

Can I obtain the Pfizer COVID Vaccine booster at other places (ex- CVS, Walgreens) or vaccine events?

Yes, you can go anywhere to obtain your Pfizer booster vaccine as it is widely available within the community.

If I have had active COVID-19 Disease, do I need to wait for the booster?

Yes, you should wait 90 days before you take the booster vaccine.

Am I eligible for a booster if I received the Moderna or Johnson & Johnson/Janssen COVID-19 vaccine for my primary vaccine series?

No, currently there is not yet FDA approval for a booster dose for these manufacturers.

Will you bring back covid pay for employees who have young children who are school aged but not old enough for the vaccine that may get covid this summer or fall so they could take time off to care for them? ESB doesn't start until after day 5 of PTO and the Delta variant is really bad in the region right now.

We will continue to monitor the Delta variant cases in the area, and should cases rise, we will revisit our paid time off programs and consider if any changes need to be made.

Do I still need to report my symptoms after I receive both doses of the vaccine?

Yes. We still want to reduce the spread of any illness. Please report to your manager, and they will put you in touch with Occupational Health who will determine if you are able to report to your shift or not. 

If Ranken Jordan achieves herd immunity, do I still need to wear my mask?

Universal masking is still our policy, and until we have more guidance from the CDC and other healthcare leaders, we will continue this policy.

What if I changed my mind and I now want to receive the COVID Vaccine?

Please email both jenny.bahr@rankenjordan.org and erin.bachelier@rankenjordan.org in Human Resources to be added to the vaccine waiting list.

How long do you expect it to take for employees who have not been selected to get vaccinated by Mercy to get the vaccine?

The state has not given us an expected date of arrival, but we anticipate the vaccine will come to us in the next 6-8 weeks.

What is the current opinion for breastfeeding women? Information seems very vague!

Based on the data, it’s an individual decision. Those who are perceived high risk pregnant women/breast feeding women with underlying medical conditions or complications at higher risk to develop severe covid disease should take the vaccine. We recommend consulting with your OB and make a joined decision that best suits your care. This vague recommendation stems from the fact that the vaccine trial did not specifically include pregnant or breastfeeding women. At Ranken, all employees will be offered the vaccine (pregnant or breast feeding) and you can choose to take it.


Please see link below the response from ACOG (the American association of Obstetricians and Gynecologists):


If we opt out of receiving the vaccine when it is first available to RJ workforce, will we "lose our spot in line" for the vaccination (and thus may have to wait until available to general public), or can we opt into the vaccination at any point and receive immediately?

Our understanding is that the vaccine will be available for the general public within the next 3-6 months, and if we as an institution can’t provide it to you when you change your mind, you will be able to get it when it becomes more readily available.

Will Ranken Jordan be getting vaccines for our employees?

Yes. We have been in contact with the Missouri health department and state officials to obtain the vaccine. We do not know the exact date we will receive them, but we anticipate receiving them in the next 2-8 weeks.

Will all employees be able to get one?

Yes, all employees who work on site will be offered one, regardless of their role. The vaccine will be administered in waves considering multiple factors such as age (older HCW are at higher risk and therefore will be prioritized), Staffing and vaccine immediate side effects, and scheduling.

Will non-patient care employees be able to get a vaccine?

Yes. All employees who work on site will be able to get a vaccine.

Will the vaccine be mandatory for any/all employees?

No. The vaccine will be optional.

Do we know which vaccine we will receive from which manufacturer?

We do not know which one we will receive, but we will share exactly what kind it is when we receive them.

I am pregnant, and I read pregnant people should not get the vaccine. Will I have to get one?

Please see link below for the response from ACOG (the American association of Obstetricians and Gynecologists):



The vaccine is not mandated by Ranken Jordan to anyone. As for accepting the vaccine if you are pregnant, that is entirely an individual decision. It is my opinion (Dr. Duha) that those who are perceived high risk pregnant women/breast feeding women with underlying medical conditions or complications are at higher risk to develop severe COVID-19 and should take the vaccine. I would recommend consulting with your OB and make a joined decision that best suits your care. Same for breast feeding women. This vague recommendation stems from the fact that the vaccine trial did not specifically include pregnant or breastfeeding women.

I am immunosuppressed. Will/can I get the vaccine?

The vaccine was not studied on immunocompromised individuals, if you are immunocompromised or have medical condition that you are worried about, please discuss this with your primary care physician. However, being immunocompromised is not a contraindication, in fact, because individuals with weakened immune system are at higher risk of severe disease it is recommended that they take the vaccine considering that the benefit will outweigh the risk.

Will we still have active screening at the front desk?

Yes. All visitors and outpatients will be actively screened at the front desk. Employees will be actively screened, and they will now take their own temperatures 2x per shift.

When exactly do I need to take my temperature?

Take your temperature twice per shift. Take it when you begin your shift (no more than one hour before your shift). You can take it at home in the morning (as long as it’s no more than one hour prior to the start of your shift), you can take it using your free thermometer before you begin your shift, or you can use one of temperature stations located next to Reception. Take your temperature again mid-way through your shift using your free thermometer or using one of the temperature stations. We recommend using your new oral thermometer. When taking your temperature, you should not drink anything extremely hot or cold up to 30 minutes before you take your temperature. Please use one of the wall mounted thermometer stations if you drank something hot or cold 30 minutes before you take your temperature.

What kind of thermometers are you giving employees?

Each employee will receive one, free, digital oral thermometer. We encourage you to label your thermometer to ensure you don’t lose it or use the wrong one.

Should I tell Ranken Jordan if I get tested for COVID-19?

If you are symptomatic, please report to your manager so we can review thru Occupational Health and arrange a COVID-19 test for you (the test is free to you and results are quicker than most other testing sites).  If you get tested on your own, please tell your manager immediately if you receive a positive result so we can manage your return to work date. Employees should not come to work if experiencing any symptoms.

If I feel sick, do I need to report my symptoms to my supervisor?

Yes. If you feel sick, please tell your supervisor immediately if you are at work or via your normal reporting procedures if at home. You do not need to tell your specific symptoms to your supervisor. Occupational health will call you back as soon as possible to determine if you need to get tested, stay home, etc.

How many visitors can come into the hospital to see a patient?

There is no change right now. Our inpatients will be allowed to have up to two identified visitors at the same time.

If someone in my household tests positive, do I need to report that to work?

No, effective immediately you do not need to report household positive exposures us.

If someone in my household is under investigation for COVID19, do I need to report that to work?

No, you do not need to report it to work. You may continue to your scheduled shift as long as you have no symptoms and are feeling well.

If I was exposed to someone who is now positive for COVID19, do I need to report that to work?

No, effective immediately you do not need to report positive exposures to us.

I know I have allergies, and they cause me to cough and sneeze. Do I need to report that to work?

If the symptoms you are experiencing are above your normal symptoms, please report to your manager.

Can I still sit and eat in the breakroom, is that considered eating alone?

Yes as long as you are at least 6 feet apart from another person and remain masked when not eating.

Is the dashboard updated weekly?

Yes, the dashboard is updated weekly, usually on Monday or Tuesday. The dashboard lists the date of data at the top.

Is COVID a concern when it comes to sharing locker space with another workforce member?

You may share a locker. Please practice hand hygiene before and after using the locker.

With the recent limitations that have been put in place for St. Louis County will we be reducing workforce in the building again?

On July 27, St. Louis County (where Ranken Jordan resides) restricted gatherings of 50 people effective July 31-Aug. 28. This does not apply to hospitals. Since we offered work-from-home options in March, some departments are still taking advantage of that option. We will not recommend working-from-home from the Command Center, but each supervisor has the option to offer work-from-home to their teams based on their roles.

Should staff wear masks all day when in their office with their desks or cubicles next to other coworkers when six foot distance is not possible?

Yes. Please wear a mask while at your desk when you cannot socially distance yourself.

Do I need to put a mask on my patient?

If you have a patient who can tolerate a mask, you may encourage them to wear one. COPS has a wide selection, so you may invite your patient to select from a variety.

Do families need to wear a mask when they are playing on the outside playground?

Families who use the playground do not need to wear a mask while outside, but only one family is allowed to use the playground at a time.

I have been quarantined but just cleared for work today. If I am on the schedule today, do I still need to come in?

If you are cleared to work in the middle of a shift, you are expected to call your supervisor to see if you are needed.

Do families need to wear a mask on the outdoor playground?

No. Since the playground is outside, families do not need to wear a mask. The outdoor playground allows only one family to use it at a time during COVID-19, though.

Do I have to report to RJ if I went to a gathering of more than any certain number of people?

No. When in public, especially large groups, please remember your infection prevention tips: practice hand hygiene, social distance, and wear your mask.

Why aren't the PHRS people tested and in quarantine? Names are supposed to be provided so those in contact know to get tested. It seems as if RJ is not following guidelines but trusting the infected person's report that they wore a mask. This does not seem to be the same standard that other business are using. Big concern among the staff!

Ranken Jordan is following CDC guidelines and is contacting those employees who were exposed. The CDC defines exposure as:

In some cases at Ranken Jordan, there was exposure, and the recommendations from Infection Prevention varied depending on the level of risk. Some recommendations were to quarantine while some were to be screened twice a day (vs. ones). The CDC does not recommend asymptomatic testing.

Now that we have employees who tested positive for COVID-19, should I be tested?

If you have symptoms, please report them to your supervisor, and we will determine if you should be tested. If you are asymptomatic and would like to be tested, you may do so outside of Ranken Jordan. Please report back any positive results immediately.

How do I know if I was exposed to an employee who tested positive?

Infection Prevention will perform contact tracing with every positive employee, and they will notify anyone who was exposed to that person. An exposure is considered close contact, specifically being within six feet of that person for at least 15 minutes while that person did not wear a mask.

Are you going to mass test everyone at Ranken Jordan?

No. Testing is best used for people who have symptoms. No employees who had symptoms of COVID-19 have tested positive.

Did we test the patients those employees interacted with?

No. The employees were masked when working with their kids, and they did not work with symptoms. Because of these factors, the CDC does not consider this an exposure, and therefore does not recommend testing the kids.

Do I have to wear my mask when I’m in my office?

Please wear your mask at your desk if your desk is shared (ie: nurses station) or your desk is within six feet of another person. If your workspace is only yours (not shared), and it is at least six feet away from another person, you do not have to wear a mask. Make sure to put your mask back on if someone enters your office.

If I share my office space with a colleague and it’s impossible for us to be 6 ft apart, can I take my mask off?

Please wear your mask at your workspace if your desk is within six feet of another person.

Do I have to wear a mask when I’m eating?


Do I have to wear a mask if I’m in a meeting and am sitting more than six feet away from another person?

Yes. Wear a mask at all meetings, regardless of social distancing. Please use virtual meetings as often as possible, too.

What is the risk for someone like me who did not directly work with the positive cases but worked directly with some who had direct contact (I think this makes me a “secondary” risk?)?

A secondary exposure is considered to be low risk. The CDC doesn’t recommend testing for secondary exposures.

Can I decorate my surgical mask?

Yes, as long as you practice hand hygiene and don’t alter the integrity of the mask.

Do I have to wear a mask when I sit at my desk?

You should wear your mask if you:

You can take off your mask if you work at your own workspace, with your own computer, and if you sit further than six feet away from other people.

Can I wear a homemade mask on the unit?

No. If you provide direct patient care, you should wear a surgical mask. Families and non-direct patient care may wear a homemade mask anywhere in the hospital. They should only change if they provide direct patient care.

Where should I store my mask if I am supposed to reuse it?

Please take a brown paper bag from reception when you come in for your shift. You may put your mask in there to reuse it. See the instructions on how to reuse using the brown paper bag online.

Are all of the soap and hand sanitizer dispensers being cleaned daily as part of the overall cleaning?

Yes, our high touch surface cleaners wipe off dispensers during their shifts. Please know, when you use hand sanitizer correctly, you’re washing away any germs you may have had contact with, including those on dispensers.

Why do you keep admitting new patients when they or their visitors could bring covid-19 into the Hospital and the incubation period is up to 14 days?

We will continue our mission of caring for kids throughout this pandemic. Every patient is screened before admission, and every visitor is actively screened (with a thermometer) before entering the hospital.

I work at another hospital and care for COVID-19 positive patients. Can I still work my shift here at Ranken Jordan?

Please contact Infection Prevention who will assess the situation.

I was wondering if staff will be getting N95 masks? I am seeing throughout facilities, as well as first responders, with active COVID19 patients that this is what is being used to protect employees. If we have an N95 mask will we be allowed to bring those to RJ for personal use?

The recommendations by the CDC are fluid in order to manage the shortage of personal protective equipment (PPE). If Ranken Jordan has a positive COVID-19 patient, that patient would be transferred out to another facility for care. We have N95s for the initial care until the patient is transferred out. As we continue to care for our kids who are not COVID-19 positive, we have implemented universal masking, using the blue surgical masks.

Does it matter which side is out on my surgical mask?

The blue side is the outside of the mask. The white side goes against your face.

The gloves our employees wear are substandard and don’t meet traditional hospitals. Why?

The exam gloves that Ranken Jordan uses meets ASTM standards (American Standard Testing Materials).  Our gloves that are tested by ASTM are approved by the CDC. Check out the website below for more information.




When will Ranken Jordan stop allowing visitors to limit exposure?

Nearly all visitors have been restricted already. Only essential staff is allowed into the hospital and a small number of designated visitors/family members who are essential to the care for our patients. Every single person who comes into our hospital is actively screened.

How do I clean my mousepad at work?

You probably don’t need your mousepad at all. Test your mouse on a surface (not the mousepad), and if it works, return your mousepad to IT who will dispose of it or clean it properly. If you still need a mousepad, please check with IT for a clean one. In the meantime, please remember to clean your mouse, keyboard, and surfaces regularly. Cleaning stations have been set up around the hospital for easy access to cleaning supplies.

I am concerned about employees taking home the virus to Their loved ones or from home and bringing it to work. I heard a nurse today say that she was feeling sick so she took cold medicine and came to work.

All employees should be screening themselves and stay home if they are sick. We will begin actively screening everyone who comes into the hospital, including staff, Monday, March 23, at 06:00.

Will “shelter in place” mean that visitors will be banned for the time being to minimize exposure?

Hospitals are considered an exception, and authorities will allow travel to the hospital, even for visiting. We have limited people traffic into the building to only essential staff and visitors to minimize exposure.

My county issued a “shelter in place.” Does that mean I cannot come to work?

Healthcare workers are considered essential, and may travel to/from work. If you are assigned to a shift at Ranken Jordan, have your badge with you in case you are asked by authorities.

I live in Illinois, and they have issued a shelter-in-place. How can I get to work?

Healthcare workers are considered essential, and may travel to/from work. If you are assigned to a shift at Ranken Jordan, have your badge with you in case you are asked by authorities.

I have family members who traveled out of state and will come back home and stay with me. Should I return to work?

You may still return to work. Only those who have had direct contact should stay home. Direct contact is when there is physical contact between an infected person and a non-infected person or droplet spread.

Will volunteers be allowed back in the building to clean high touch surfaces?

We are exploring all options at this time to ensure we have enough help across the hospital.

Should we limit non-essential foot traffic on the nursing units?

Some employees must walk through units, like the east unit, to get to their workspace. They are still allowed to do this.

My daughter goes to school in Illinois and needs to move out of her dorm in the next few days. My son will be helping her. She will come back and live with me. Will I need to quarantine after she gets back?

No. You do not need to quarantine or stay away from Ranken Jordan.

Can you define indirect contact?

Indirect contact is when there is no direct human-to-human contact.

Direct contact is when there is physical contact between an infected person and a non-infected person or droplet spread.

Here are some examples to help:

Does our insurance cover extra prescriptions?

If you are on Ranken Jordan Anthem BCBS Health Insurance plan, Anthem is relaxing prescription refill limits where permitted for members who wish to receive a 30-day supply of most maintenance medications early.

Does our insurance cover me if I get COVID-19?

If you are on Ranken Jordan Anthem BCBS Health Insurance plan and you were to need a COVID-19 test, you will be covered for the visit where you get the test with no out-of-pocket costs.

When will you begin actively screening employees?

We are researching how to do this now, and we will announce a date soon.

I work at another hospital, and I may care for suspected/confirmed COVID-19 cases there. Can I still work at Ranken Jordan?

Please contact your supervisor immediately before returning to Ranken Jordan.

I may have come into direct contact with a suspected/confirmed case of COVID-19. What should I do?

Please contact your supervisor immediately before returning to Ranken Jordan.

I may have come into indirect contact with a suspected/confirmed case of COVID-19. What should I do?

Please contact your supervisor immediately before returning to Ranken Jordan.

What if my CPR/CPI/PALS certification expires?

We understand that it may be difficult for employees to obtain current certifications for CPR/CPI/PALS at this time thru no fault of their own due to classes being cancelled.  Grace periods will be allowed and employees will not be taken off the schedule.

Is the Ranken Jordan Beyond Gala canceled?

The Gala has been postponed. A new date has not been determined yet.

Who is cleaning the time clock?

Use hand hygiene before and after you use the timeclock. The timeclock is on the facilities cleaning schedule.

Are you restricting pre-admission tours?

No. Pre-admission tours are allowed.

Are you restricting the number of visitors to our patients?

Yes, patients may have up to two designated visitors. Please see Social Work for more information.

I am not sure if my visitor is essential or not. Who can help me?

Please check with Infection Prevention or Human Resources to help you decide.

Who is on our Infection Prevention Team and how do I contact them if I have a question?

Dr. Duha Al-Zubeidi
Melanie Hubert, RN

Do we have an outbreak/pandemic disaster plan in place?


What if I have specific questions about a process/policy as it relates to COVID-19 and infection prevention at Ranken Jordan?

Please contact the Infection Prevention Team.

What if I call in sick and have symptoms similar to COVID-19, do I need to see a doctor?

If you meet the criteria listed under our COVID-19 screening tool, we would encourage you to reach out to your health care professional.

What if one of our patients meets criteria and shows symptoms for possible COVID-19, will we continue care for the patient at Ranken Jordan?

If we suspect one of our patients might potentially have COVID-19 based on the screening criteria, we will immediately isolate the patient and activate the Outbreak Response Team to don PPE and care for the patient until we are able to transport them safely to local hospital for evaluation and care.

What is our policy on missed time from work due to illness and use of PTO/ESB?

Please see page 22-23 of Employee Handbook for PTO/ESB Full Policy.  For full time (.9-1.0 FTEs), employees must use 40 hours of PTO (or unpaid time if PTO balance is zero) before accessing ESB.  At Ranken Jordan’s discretion we may require a physician statement verifying illness/absence.

What is our current Absenteeism & Tardiness policy?

Please refer to our Absenteeism & Tardiness policy.  Note if you are sick for multiple days/shifts in a row, that counts as one absence.

If my child’s school is called off due to COVID-19, can I use PTO?

You will still need to follow your departments normal call in procedures, it will still count as an absence from work and you can use PTO.  HR will continue to closely monitor the STL region to determine if exceptions to our policies need to be made based on school closings and/or outbreaks within our community.

Will outpatients be canceled?

All outpatients and their visitors/families are actively screened for wellness, including the COVID-19 coronavirus. No appointments are being canceled at this time.

I heard there's a shortage of supplies. Does Ranken Jordan have what we need to stay protected?

Yes. We have the supplies we need to protect our employees and patients.

COVID-19 Questions?

If you have any questions or concerns please visit our FAQs page or reach out to us by clicking the button below

Infection Prevention Team

Dr. Duha Al-Zubeidi