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PATIENT PRIVACY

Effective Date: September 23, 2013

Patient's Rights and Responsibilities

Our Policy

In accordance with the mission, vision and values of Ranken Jordan, we recognize and affirm the patient rights described here. We provide information about patient rights and responsibilities to all our patients and their parents or guardians upon admission to Ranken Jordan.

Patient Rights

As a patient at Ranken Jordan, you have the right to:

Patient Responsibilities

As a patient or patient representative you are responsible to:

Notice of Privacy Practices

Your rights

You have the right to:

Your choices

You have some choices in the way that we use and share information as we:

Our uses and disclosures

We may use and share your information as we:

Your Rights

When it comes to your health information, you have certain rights. 

This section explains your rights and some of our responsibilities to help you.

 

Get an electronic or paper copy of your medical record You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.

 

We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

 

If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with and why.

 

We will include all the disclosures except for those about treatment, payment and health care operations, ad certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

 

We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us at 314.872.6400. Contacting us using the information on Table of Contents page. You can file a complaint with the U.S. Department of Health and Human services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1.877.696.6775 or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

 

We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do and we will follow your instructions.

 

In these cases, you have both the right and choice to tell us to:

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

 

In these cases we never share your information unless you give us written permission:

In the case of fundraising:

Our Uses and Disclosures

How do we typically use or share your health information? We typically use or share your health information in the following ways:

Treat you

We can use your health information and share it with other professionals who are treating you.

 

Example A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care and contact you when necessary.

 

Example We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

 

Example We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

 

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html

Help with public health and safety issues

We can share health information about you for certain situations such as:

Do research

Comply with the law

Respond to organ and tissue donation requests

Work with a medical examiner or funeral director

Address workers’ compensation, law enforcement and other government requests

Respond to lawsuits and legal actions

We do not create a hospital directory. We will share your health information with your family members and friends involved in your care or any other person identified by you in accordance with our procedures which we will explain to you. Some state laws have special protections for very sensitive medical information (for example, information about mental health, HIV or drug abuse). If state laws restricts sharing of your health information, without your consent, we will comply with the law

How else can we use or share your health information?

 

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html

Changes to the Terms of this Notice

We can change the terms of this notice and the changes will apply to all information we have about you. The new notice will be available upon request, in our office and on our website. Effective Date: September 23, 2013

 

This Notice of Privacy Practices applies to the following organizations:

 

This Notice also applies to our affiliated physicians when they provide services at Ranken Jordan. Through participation in the organized health care arrangement (OCHA), Ranken Jordan and the affiliated physicians may share medical information with each other as necessary for treatment, payment and health care operations. The OCHA relationship among the hospital and the affiliated physicians with respect to sharing of medical information does not impact the independent nature of such physicians while providing services at the hospital. These independent physicians are solely responsible for their own judgment and conduct in providing professional services and for their compliance with applicable laws.

If you have questions or would like more information about our privacy practices, you may contact our HIM Administrator & Privacy Officer:
Becky Coker, RHIT, CPHQ

 

becky.coker@rankenjordan.org
314-872-6415
1165 Dorsett Road
Maryland Heights, MO 63043

 

If you would like to request that you not receive fundraising requests in the future, you may contact the Privacy Offer at 314-872-6415 or contact us online.

 

If you believe your privacy rights have been violated, you may file a written compliant with the Privacy Officer or the Secretary of the Department of Health and Human Services.  We will not retaliate against you for filing a complaint.

RANKENJORDAN.ORG PRIVACY POLICY

This Privacy Policy is effective on April 25, 2011.

General

This Privacy Policy describes the practices that The Ranken-Jordan Home For Convalescent Crippled Children, a Missouri non-profit corporation, (referred to hereinafter as “Ranken Jordan” or “we”) follows with respect to the collection, maintenance and use of information submitted on rankenjordan.org (the “Site”). This Privacy Policy applies only to information we collect from this Site, and does not apply to any other website or business activity of Ranken Jordan. By using our Site, you consent to the collection, maintenance and use of this information by us.

 

We reserve the right to revise this policy at any time. When we do, we will give you notice of the revised Privacy Policy by posting the revised Privacy Policy on the Site and by revising the “effective date” at the top of this Privacy Policy. You are responsible for regularly reviewing the current privacy policy.

Notice of Privacy Practices

Ranken Jordan’s Notice of Privacy Practices (“NPP”) is a separate document that governs how Ranken Jordan may use and disclose medical information about you to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. The NPP also describes your rights to access and control of your medical information.

Information We Collect

We collect, use and maintain personally identifiable information and automatic information.

 

“Personally identifiable information” is information that tells us who you are, such as your name, parents’ names, phone number, mailing address, and email address. We may collect and maintain personally identifiable information when you apply for employment, apply to be a volunteer or Junior Board member, make a donation or otherwise contact us or provide information to us through the Site.

 

You can choose not to provide personally identifiable information to us. However, if you do not provide such information, you will be unable to use certain features on our Site. For example, you will be unable to use our Site to apply for employment, apply to be a volunteer or a member of our Junior Board or make a donation if you do not provide certain information. “Automatic information” is information automatically collected and maintained by our web server (which may be hosted by a third-party) that your web browser makes available whenever you visit our Site, such as your computer’s IP address, city and state, browser type, operating system version, and connection speed.

 

This Site may also use “cookies.” A cookie is a small text file that a website’s server places on a computer’s web browser. The cookie transmits information back to the website’s server about the activities performed on the Site by the user(s) of a particular computer. For example, cookies will let us know if a particular computer has been used to complete a survey on our Site. Cookies do not alter your hard drive in any way and cannot be used to access any personal information from your computer. Cookies are used as a standard practice by many sites. As important as cookies are to our Site, we understand that this might make you uncomfortable. If you would prefer not to accept cookies from our Site or any other site, you can modify the setting on your specific web browser. If you disable cookies, however, certain features on our Site will not function as intended.

Disclosure and Use of Information We Collect

We use personal information for the purpose for which it is provided. For example, we use information to: communicate with you regarding donations, the Community Program, our Junior Board, employment and volunteer opportunities, and other issues about which you contact Ranken Jordan; consider job, board and volunteer applications, and conduct background checks on such applicants; process donations; and assist individuals in obtaining medical treatment. We may also use your personal information to communicate with you regarding health issues that affect families or children, for marketing and promotional purposes, and to provide you with other information that may be of interest to you.

 

We may provide your personal information to third parties who provide services to us, such as those companies that perform background checks on job and volunteer applicants, and send or coordinate the sending of marketing and other communications on our behalf.

 

Additionally, we may share information that you submit through the Site to third parties that perform services on behalf of Ranken Jordan. For example, Ranken Jordan may use third parties to process donation payments and may use third parties to host polls and surveys on its Site.

 

We may disclose personally identifiable information to affiliated companies (such as a parent company or sister company) who agree to abide by the terms of this Privacy Policy, or a Privacy Policy with terms that are as restrictive as this Privacy Policy.

 

We use automatic information to run and maintain the Site, customize the visitor’s experience, study traffic patterns, and generally learn about the usage of the Site. We may disclose automatic information (which is not tied to personal information) to third parties, such as web, marketing and other consultants.

 

We may disclose personally identifiable information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may have breached our Terms of Use or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our Site, or anyone else who could be harmed by such activities. We may also disclose personally identifiable information when we reasonably believe that the law requires it.

 

Also, in the unlikely event that our assets are sold, personally identifiable information may be one of the transferred assets.

 

You can choose not to provide personally identifiable information to us. However, if you do not provide such information, you will be unable to use certain features on our Site. For example, you will be unable to use our Site to apply for employment, apply to be a volunteer or a member of our Junior Board or make a donation if you do not provide certain information. “Automatic information” is information automatically collected and maintained by our web server (which may be hosted by a third-party) that your web browser makes available whenever you visit our Site, such as your computer’s IP address, city and state, browser type, operating system version, and connection speed.

 

This Site may also use “cookies.” A cookie is a small text file that a website’s server places on a computer’s web browser. The cookie transmits information back to the website’s server about the activities performed on the Site by the user(s) of a particular computer. For example, cookies will let us know if a particular computer has been used to complete a survey on our Site. Cookies do not alter your hard drive in any way and cannot be used to access any personal information from your computer. Cookies are used as a standard practice by many sites. As important as cookies are to our Site, we understand that this might make you uncomfortable. If you would prefer not to accept cookies from our Site or any other site, you can modify the setting on your specific web browser. If you disable cookies, however, certain features on our Site will not function as intended.

Updating Your Information

If you would like to review and/or request changes to any of your personally identifiable information collected through the Site, you may contact the department to which you provided your information. Depending on the purpose for which you submitted information, you may or may not be able to view your information online.

 

For example, if you provided information to Ranken Jordan as a volunteer or a Junior Board applicant, you may review and/or request changes to your personally identifiable information by contacting Ranken Jordan’s Volunteer Department; if you provided information in connection with a donation, you may review and/or request changes to your personally identifiable information by contacting Ranken Jordan’s Development Department.

 

If you submitted an application for employment, you may contact the Human Resources department or resubmit an online application to update information provided.

 

If you wish to request changes to any other personal information provided to Ranken Jordan, please contact Ranken Jordan using the contact information below.

Security

Unfortunately, information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure. As a result, we do not ensure, warrant or guarantee the security or integrity of such information. We will not be responsible for disclosure of any information due to errors in transmission or the unauthorized acts of third parties.

Links to Other Websites

While you are using this Site, you may be linked or directed to other third party sites outside of the Site that are beyond our control. Each of these third party sites may have a privacy policy different from ours. For example, you might click on a link that will take you off the Site. These links may take you to sites of advertisers, sponsors and co-branding partners. Please review the privacy policies of these sites. We are not responsible for any actions or policies of such third parties.

Contact Information

Please send any concerns regarding our privacy policy or practices to:

Mailing Address:
Ranken Jordan
Attn: Director of Marketing & Communications
11365 Dorsett Road
Maryland Heights, MO 63043
Email: marcom@rankenjordan.org

Questions?

We’re here to help. Give us a call at

(314)872-6400 or click on the button below

to email us.