FAQs
We love questions.
The following are frequently asked questions you may have on your mind. Always know that you can ask our staff anything else you need to know.
Can I stay at Ranken Jordan with my child?
Yes. Our space allows one visitor over 18 to stay overnight. During the day, other visitors are welcome, and families are encouraged to participate in their child’s care together and enjoy the building beyond the patient unit, such as our playgrounds, gardens, the book nook, and play spaces. Our team hosts social events throughout the month for families, support groups for caregivers, and fun family days for the whole family.
How do you stay in contact with my child’s other specialists?
The medical staff at Ranken Jordan will continue to communicate and coordinate with your outside providers. They will discuss care and medication changes and provide updates. If your child has an appointment with another doctor, our transport team will take them to those appointments. We encourage parents to prepare their children for and to attend the appointments.
How can my child attend appointments outside of Ranken Jordan?
While your child is a patient at Ranken Jordan, we will transport your child to appointments, tests and treatments that are performed at outside facilities. A member of our specialized transport department will accompany your child in our transport van to keep your child safe.
How long will my child stay at Ranken?
Each patient is unique, so there is no typical length of stay at our hospital. You are a crucial part of your child’s care team. Throughout their stay you will be invited to participate in regular care team conferences to discuss goals, plans, and progress as you work towards bridging home.
Are meals provided to caregivers?
We offer a complimentary caregiver meal for breakfast, lunch, and dinner. You may bring food from home, have food delivered, or visit local restaurants. We also have a minimart with food, snacks and beverages to purchase with a credit or debit card. A microwave, refrigerator and freezer are available in the family lounge to store and prepare food. Our patients are served breakfast, lunch, and dinner in our shared dining room.
Can I smoke at Ranken Jordan?
No. Many of our patients are on ventilators and need breathing support. For the health and safety of all our patients, caregivers, and team members, we are a smoke-free campus.
“I still think about how Ranken Jordan changed my life.”
— Kiland Sampa, Inpatient Jul-Nov 2013, Outpatient Dec 2013-Dec 2014